BILLING & CANCELLATIONS
Clear scope. Clear billing.
How to discuss service fees, authorized costs, changes and billing questions.
1. Agreed fees
Service fees, payment dates, billing cycles and deliverables are identified in the relevant quote, order, agreement or Statement of Work. No payment obligation is created by submitting a website inquiry.
2. Service fees and other costs
Advertising budgets, third-party supplier charges, approved expenses and taxes, where applicable, are separate from professional service fees unless the agreement expressly provides otherwise. A billing record should identify the relevant service or cost rather than describe every incoming payment as service revenue.
4. Changes and cancellations
To request a change, pause or cancellation, contact us with the agreement reference, affected work and requested effective date. Notice requirements, work already performed and any third-party commitments are assessed under the actual agreement.
5. Billing disputes and refunds
For a disputed invoice or refund request, provide the invoice reference, payment date and reason. Any adjustment or refund depends on the agreed terms, the work delivered, approved commitments and applicable law. This page does not impose a blanket “no refunds” rule or promise a refund that has not been assessed.
6. Contact and records
Send billing questions to contact@echobzar.com. Do not attach full card numbers or bank credentials. Any approved adjustment should reference the relevant invoice and parties; any required provider review remains separate.